Our Terms and Conditions
General Terms & Conditions
Money Back Guarantee
As a new customer your first class comes with a 100% money back guarantee. We think you will love it but if you don’t, just let us know within 24 hours of your first booked class and we’ll give you 100% of your money back. No questions asked!
Guarantee for new Secret Salsa customers only. The money back guarantee applies only to customers who have attended their first class and not to those who decide not to attend.
The guarantee is valid for your first class attended within 2 weeks of your booking date if subscribing or the class date selected when booking if paying for a one off class.
Class Subscriptions & Recurring Payments
Our Regular Class Subscriptions costs £35 per month and each monthly payment covers all weekly classes for the month ahead. For example, if you subscribe on the 10th of the month, your £35 payment pays for all weekly classes up until (and including) the 9th of the following month. Whilst active, your subscription covers you for all weekly classes whether there are 4 or 5 weeks in that month.
Our 2 Week/Month Class Subscriptions costs £20 per month per person and each monthly payment covers 2 classes for the month ahead. Monthly period runs from the payment date until the day prior to the following payment date.
All new customers subscribing benefit from a 100% money-back guarantee (see above)
Subscriptions are set up on a recurring payment basis. This secures your place at class indefinitely and you do not need to rebook each month. Once you subscribe, we will place a new order on the same day every month (the date you subscribed). You will be automatically charged the same amount for each order. You can easily manage your subscription or cancel it anytime (see below).
You can subscribe in advance of your intended start date so if you are not ready to start for a few weeks, just let us know at the time of booking by emailing email@example.com (or by selecting the appropriate start date if available) and we will refund you up until your start date. Please allow up to 10 working days for your refund to appear.
All subscriptions are active immediately from the date of subscribing. You do not have to wait until the start of the month to start classes unless you have specified a start date at the time of booking.
New Subscription Customers qualify for two free party tickets. The tickets can be claimed by by book your places online using the voucher code sent to you following your subscription booking. The tickets are valid for the party held within the month the customer subscribed (or the month when a new subscriber started classes if the start date was different at time of booking). One ticket is to be used by the enrolled subscriber and is non-transferable and the other can be used by a friend or family member who has not attended a Secret Salsa Class or Event in the last 2 years. Customers can only claim a free new subscriber party ticket once in any 2 year period.
£35/month subscribers benefit from a half price second weekly evening classes. Details will be sent to you when you subscribe. This discount is only for those already subscribing in full to another Secret Salsa Evening Class.
Subscriber benefits are non-transferable, apply whilst you remain subscribed and apply only if you subscribe for a minimum of 1 month.
To manage your existing orders (including subscriptions) please visit here or select 'My Account' at the bottom of any page on our website and follow the instructions to get a Sign In link. From there you can: change card details, cancel subscriptions, check previous payments and more.
Alternatively you can email firstname.lastname@example.org and we will reply within 2 working days.
Cancelling will prevent your next payment from being taken. Your previous subscription payment is non refundable but remains active and you can still attend class until your payment expires. For example, if your monthly payment comes out on the 10th of the month and you cancel your subscription with us on 1st of the month, you can attend your weekly class up until and including the 9th of that month.
£35/month subscribers can contact us for a refund of up to 4 weeks of planned absences from classes each year. Please email email@example.com requesting a refund and with the relevant dates at least 24 hours in advance of the classes you will be absent from. Requests made after this time will not be refunded.
Should we ever take the decision to cancel classes Subscribers will receive a refund to take into account any cancelled classes.
We have a planned shut down once a year for 2 weeks at the end of December (dates vary year to year but will be communicated to current subscribers) Current subscribers are refunded in December/January for a proportionate amount to take into account this closure. You DO NOT need to cancel your subscription at this time.
Pay As You Go Class Tickets
For customers paying for one off class tickets, your booking is valid for 90 days from the date of booking (or for the date selected at the time of booking in the case of beginner class customers) and can be used flexibly at class until they used up or they expire, whichever is sooner.
Any new 'Pay As You Go' customer upgrading to a subscription within 24 hours of their first class can receive a full refund of their original class fee. The original payment method will be refunded where possible and unless agreed otherwise. Once you have subscribed, please email firstname.lastname@example.org to request your refund. A new customer is anyone who has not attended a Secret Salsa Class or Event in the last 2 years. The offer is non transferable.
All new customers benefit from a 100% money-back guarantee (see above)
Pay As You Go Class tickets are otherwise non refundable.
Should we ever take the decision to cancel classes, we will extend your booking so you can attend another time but, if this is not possible, we will refund you for any classes cancelled by us.
You can email us at email@example.com for a full refund as long as you contact us 24 hours before the party start time. Cancellations after this time will not be refunded.
Workshop & Masterclass tickets
You can email us at firstname.lastname@example.org for a full refund as long as you contact us 48 hours before the workshop. Cancellations after this time will not be refunded.
Gift vouchers are valid for 12 months from the date of purchase.
Class vouchers can be used for any 4 weeks of classes at your chosen venue.
Vouchers will be sent electronically by email or by post (if requested) within 2 working days.
Gift Vouchers are non refundable.
We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy that affect you, we will notify you if you are a current subscriber/customer.
Please contact us if you have any questions or queries about your Secret Salsa booking.